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Accessibility Policy

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Last updated: 30/08/25
 

1. Our Commitment

At Gillingham Street Angels, we are committed to making our services, activities, and communications accessible to everyone. We believe that all people — regardless of ability, background, or circumstances — should be able to engage fully with our charity.

We will take all reasonable steps to remove barriers to participation and ensure that our support is inclusive and welcoming.
 

2. Scope

This policy applies to:

  • All Gillingham Street Angels services, including our foodbank, community initiatives, and wellbeing activities.

  • Our charity shops, recycling projects, and volunteering opportunities.

  • Our website, digital communications, and printed materials.
     

3. Our Approach

We aim to:

  • Ensure our venues and facilities are as physically accessible as possible.

  • Provide information in clear, easy-to-understand formats.

  • Make our website accessible in line with recognised standards (e.g., WCAG guidelines).

  • Offer reasonable adjustments to support the needs of service users, volunteers, and staff.

  • Treat accessibility as an ongoing responsibility, reviewing and improving our approach regularly.
     

4. Examples of Accessibility Measures

We may provide support such as:

  • Step-free access where possible or alternative arrangements if venues are not fully accessible.

  • Seating areas for people who may need to rest.

  • Assistance with carrying food or essential items for those unable to do so.

  • Large-print or digital versions of key information upon request.

  • Volunteer training to raise awareness of accessibility and inclusion.
     

5. Responsibilities

  • Trustees: hold overall responsibility for ensuring accessibility is embedded in the charity’s work.

  • Staff & Volunteers: are expected to support accessibility measures and treat everyone with respect and sensitivity.

  • Service Users: are encouraged to let us know about any accessibility needs so we can provide appropriate support.

6. Feedback
 

We welcome feedback on how we can improve accessibility. If you experience any barriers to accessing our services or website, please contact us:
📧 Email: [insert contact email]
 

7. Review

This policy will be reviewed annually to ensure it reflects current best practice and meets the needs of our community.

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