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Privacy Policy

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Last updated: 30/08/25
 

Gillingham Street Angels (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any information you give us when you use our website or engage with our services.

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1. Who we are

Gillingham Street Angels is a grassroots charity based in Medway, UK. Our mission is to support homeless, vulnerable, and disadvantaged people in our community through foodbanks, wellbeing initiatives, recycling projects, and other services.

If you have any questions about this policy or how your data is handled, please contact us at:
📧 Email: [insert contact email]
📍 Address: 43 Skinner Street, Gillingham, Kent ME7 1LG

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2. What information we collect

We may collect the following personal information:

  • Your name and contact details (such as email address, phone number, or postal address)

  • Information you provide when signing up to volunteer, donate, or contact us

  • Payment information (if you make an online donation – processed securely by our payment provider)

  • Website usage data, such as IP address, browser type, and pages visited (collected through cookies – see below)

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3. How we use your information

We will only use your information for purposes you would reasonably expect, including to:

  • Respond to enquiries and provide information about our charity and services

  • Process donations and claim Gift Aid (if applicable)

  • Keep you informed about our work, events, and campaigns (if you have opted in)

  • Administer volunteering applications and opportunities

  • Improve our website and services

We will never sell or share your personal information with third parties for marketing purposes.

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4. Lawful basis for processing

We process personal data under one or more of the following lawful bases:

  • Consent – where you have given clear permission (e.g., to receive our newsletter)

  • Legal obligation – where we are required to keep records (e.g., Gift Aid)

  • Legitimate interests – to help us achieve our charitable aims in a way that does not override your rights

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5. How we store and protect your information

We take the security of your personal information seriously. Your data is stored securely and only accessible to authorised members of our team. We use appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access.

We will only keep your personal information for as long as necessary for the purposes we collected it, or as required by law.
 

6. Your rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (in certain circumstances)

  • Withdraw consent where processing is based on consent

  • Object to or restrict processing in some situations

  • Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been breached

For more information about your rights, visit www.ico.org.uk.
 

7. Cookies

Our website may use cookies to improve user experience, analyse site traffic, and help us understand how visitors use our site. You can control or disable cookies through your browser settings.
 

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, so please check back periodically.

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